JOB DESCRIPTION
The Property Manager is responsible for all property operations, financial performance, team development, and customer satisfaction. As the Property Manager, you will be responsible for embodying and working to reinforce Gray Residential mission, values, culture, and goals.
JOB REQUIREMENTS
• High School Diploma, General Education Degree (GED), and/or Bachelor’s Degree
• At least three (3) plus years of property management experience (Multifamily Preferred)
• At least one (1) year of Property Manager experience (Multifamily Preferred)
• Strong oral & written communication skills
• Bilingual highly preferred.
• Experience with OneSite Property Management Software (Preferred)
• History of successful rent collections and working with a collection agency
• Exposure to working with outside vendors
• Experience with the eviction & court processes
• History of successfully marketing and leasing an apartment community
• Knowledge of developing and following annual budgets
• History of exceptional customer service
• Strong leadership and project management skills
• Ability to organize and direct oneself and effectively supervise
• Solid understanding and skill set in Microsoft Office Suite & Adobe PDF
• Excellent organizational skills
• Knowledge of laws and regulations pertaining to property management (i.e., Fair Housing, Tenant Laws, OSHA, EPA, etc.)
• Any certifications from the National Apartment Association is a plus
• Valid state-issued driver’s license
• Be able to lift up to twenty-five (25) pounds
JOB RESPONSIBILITIES
• Collect monthly rents and work with property designated collections company.
• Communicate efficiently and effectively with residents about delinquency, move-in and move-out process, eviction notices, turn process, etc.
• Hire and terminate staff members as needed and according to the allocated budget.
• Represent the property at court hearings to deal with eviction and collection proceedings.
• Ensure property management software is operating optimally and updated daily.
• Complete weekly, monthly, quarterly, and annual management reports.
• Handle all customer service issues as they arise.
• Work with the maintenance supervisor to establish contracts with outside vendors for routine services (i.e., landscaping, trash collection, etc.).
• Work with the maintenance supervisor to set up a turn schedule, bid out turn services, and oversee all turn operations.
• Ensure all property staff complete all assigned training.
• Perform financial move-out statements and mail/email to former residents.
• Complete move-in and move-out inspections.
• Plan, approve, and execute all marketing activities and resident/prospect events.
• Monitor leasing performance of staff members and marketing actions.
• Ensure hospitality and customer services at the property are exceptional.
• Conduct routine audits on community structure and report any issues as they arise.
• Conduct routine audits on all files for accuracy and completeness.
• Assist with capital expenditure (CAPEX) walks and REAC Inspections (if applicable).
• Maintain excellent curb appeal at all times.
• Provide market data and rent recommendations.
• Send out renewal offers and execute renewals.
• Report all liability and community incidents and ensure workers’ compensation claims are properly documented.
• Answer phone calls and emails, tour prospects, complete applications and leases, and gather all qualifying documents to finalize lease files.
• Complete routine safety checks.
• Operate the property financially within the given budget.
• Strive to improve property reputation throughout the year.
• Ensure all maintenance and safety documents and files are organized, up to date, and easily accessible.
• Ensure property staff comply with all federal and local laws, federally mandated regulations, and company-issued policies and procedures.
• Perform any other duties as assigned.
ADDITIONAL BENEFITS
Gray Residential offers a competitive compensation package, including but not limited to:
• Medical Insurance
• 401k Plan with employer match
• Company-paid dental and vision insurance
• Short- and long-term disability, as well as life insurance options
• Paid time off, Sick time, and company-paid holidays
• Apartment discount program
• Employee referral program
TRAVEL REQUIRED: Less Than 5%
REPORTS TO: Regional Property Manager
BONUS: Renewal Bonus + Commission
Gray Residential and Gray Capital is an equal opportunity employer and a drug-free workplace.